Customer Service Manager (Maternity Cover)
Lyric Theatre

The Customer Services Manager is a key member of the Customer Services and Front of House (CS/FOH) team. They will be the first point of contact for the CS/FOH and Housekeeping team – which consists of 30+ part time and casual staff members – and will be the main support person for the Head of Customer Services.
This role will involve working 5 shifts across all 7 days of the week, including evenings and weekends, and will cover all elements of public interaction within the Lyric Theatre. This includes, but not limited to, managing daytime café service, welcoming public visitors as well as cast and creative personnel for both our own productions and visiting companies, welcoming audiences to our performances, coordinating bar service for a busy performance schedule, and running large scale events such as conferences and weddings.
The role also includes a significant amount of management and administration, so an organised and structured work ethic along with the ability to multi-task is key. The post will require liaising with customers, suppliers, and staff to ensure the smooth running of all elements of FOH and to maximise the customer experience as well as the profitability and functionality of the café bar and kiosk.

About the Organisation

The Lyric Theatre enjoys a special place within Northern Ireland’s artistic landscape. As a prolific production house, the Lyric is the beating cultural heart of Northern Ireland – inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of our most famous actors, directors, and playwrights. The Lyric is a playhouse for all. We are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society.